Who
We Are
Bosma Research International, Inc.
(BRI) is a privately owned full-service research
and consulting organization. In operation since 1983, BRI has
operated as a full-service research firm providing
a wide range of custom research and organizational
consulting services to businesses, non-profit
organizations, and government agencies/departments.
For over twenty years, we have provided a
wide range of customer loyalty/satisfaction,
business research, survey and market research,
policy analysis, program evaluation, organizational
performance improvement, and service quality
measurement services.
We work hard to, first, understand your information
needs, and then, to be responsive to those
needs. Our professionals are committed to
finding practical solutions to difficult problems
and to ensuring that your research objectives
are met.
Business Research
BRI professionals have designed and implemented
a wide variety national and international
research projects that include:
- customer satisfaction, loyalty, and retention
- service quality measurement
- customer value analysis
- organizational performance and employee
productivit
- e-commerce effectiveness & customer
satisfaction
- competitive analysis
- new product development
- market analysis and feasibility studies
- impact studies
- employee surveys and organizational culture/climate
assessments
- advertising effectiveness
- strategic planning
In some of these situations, we have both designed
a client's measurement system and then conducted
the ongoing research. In other situations,
we have designed a system and then provided
enough support to get the program fully operational
and self-supporting in-house. These projects
have included custom designed data collection
and assessment instruments, sophisticated
sampling and weighting plans, data analysis
protocol, report and presentation formats,
and proprietary customer satisfaction measurement
indices.
Bosma Research International has also conducted a
wide variety of primary and secondary research
projects to help clients better understand
customer satisfaction/loyalty/retention, employee
performance, and organizational effectiveness
within both their businesses and industries.
Within these areas, we have helped clients
to develop loyalty and revenue models, damage
analysis plans, enhance operating systems,
develop strategic marketing plans, improve
service delivery systems, and identify competitive
advantages.
Some of the corporate and business
clients we have worked with include:
Program Evaluation
As government and non-profit agencies have
become more concerned about the effectiveness
of their programs and policies, the importance
of conducting formal program evaluation (process
and product, and impact) has steadily increased.
Often using a variety of qualitative and quantitative
research methods with multiple sources of
information, Bosma Research International has been
a leader in developing new measures of impact
and process effectiveness in human service,
human resource, organizational performance,
and educational settings. Throughout our history,
we have designed and implemented studies that
have examined:
- the effectiveness of ABE, vocational
education, and literacy programs
- the outcomes of college, corporate, and
government training programs
- programs serving special-needs populations
that include vision-impairment, substance
abuse, convicts, domestic violence, etc.
- the content of K-12 mathematics and science
textbooks and teaching practices
- the quality and effectiveness of undergraduate
and graduate programs
- the effectiveness and impact of mandated
change programs
- programs focused on K-12 school reform
and transformation
- the impact of school change processes
on the quality of education
- outcome-based education and alternate
forms/methods of assessment
- the cost of implementing inter-agency
early childhood programs
- the effectiveness of children's mental
health service systems
Some of the government and non-profit
clients we have worked for include:
Why Choose Bosma Research International
Because of size, our clients are important
to us and we take special interest in demonstrating
our appreciation for their business and in
meeting their needs. The bulk of our clientele
have been our "partners" for three
or more years - you can be assured that you
will never be "just an account"
at Bosma Research International.
All of BRI's assignments receive the personal
attention of the firm's senior professional
staff and use the latest in methodology and
systems. The experience of our professional
staff encompasses a wide array of industries
that includes:
- telecommunications
- airlines and air travel
- travel and tourism
- advertising and communications
- insurance and financial services
- human resources
- computer and high technology
- retailing and merchandising
- state and federal programs
- health and medical products
- real estate and construction
Combined with our innovative approaches and
concern for quality, our studies produce action-oriented
solutions for effective decision-making. Bosma Research International offers it clients
- bottom-line emphasis in all aspects of
its work
- depth of analysis
- total commitment to meeting each client's
research needs
- extensive research consulting expertise
- proprietary techniques
- cutting-edge technology
|
