|
Virtually every company
has to contend with scarce resources. How
those resources are applied has a major impact
on a company's capacity to increase its position
within the marketplace.....
Bosma Research International is a full-service
research and consulting firm offering a wide
range of custom research and organizational
consulting services. We combine state-of-the-art
research methodologies and a team of seasoned
consultants to help you:
- identify potential markets for your products
and services.
- measure and benchmark the current condition
of your company.
- assess your company's capacity to "do
the job right" the first time.
- condense and identify organizational priorities.
- develop proactive customer measurement
systems.
- establish ongoing measurement systems
for tracking organizational change and
performance.
- communicate effectively with key customer
groups.
- increase your competitiveness in the marketplace.
A Strategic Partner
For over twenty years, we have been cultivating
long-term relationships with our clients.
The same research team is involved with your
project from beginning to end. We work hard
to, first, understand your information needs,
and then, to be responsive to those needs.
Our research consultants and data processing
professionals are committed to finding practical
solutions to difficult problems and to ensuring
that your research objectives are met.
A Leader with Solid
Experience
Bosma Research International has conducted
hundreds of research projects, ranging from
multi-year international research projects
to quick turn-around studies. We have designed
and managed national and international research
projects that include:
- customer satisfaction, loyalty, and retention
- service quality measurement
- customer value analysis
- organizational performance and employee
productivity
- e-commerce effectiveness & customer
satisfaction
- competitive analysis
- new product development
- market analysis and feasibility studies
- impact studies
- employee surveys and organizational culture/climate
assessments
- advertising effectiveness
- strategic planning
A Flexible Partner
In some of these situations, we have both designed
a client's measurement system and then conducted
the ongoing research. In other situations,
we have designed a system and then provided
enough support to get the program fully operational
and self-supporting in-house. These projects
have included custom designed data collection
and assessment instruments, sophisticated
sampling and weighting plans, data analysis
protocol, report and presentation formats,
and proprietary customer satisfaction measurement
indices.
Bosma Research International has also conducted a
wide variety of primary and secondary research
projects to help clients better understand
customer satisfaction/loyalty/retention, employee
performance, and organizational effectiveness
within both their businesses and industries.
Within these areas, we have helped clients
to develop loyalty and revenue models, damage
analysis plans, enhance operating systems,
develop strategic marketing plans, improve
service delivery systems, and identify competitive
advantages.
A Broad Array of Experience
Some of the corporate and business
clients we have worked with include:
Some of the government and non-profit
clients we have worked for include:
|
