Case #1 – Leading Financial Services Company

Assignment - A leading financial services company spent $1.25 million in a major organizational development effort to improve the leadership skills and abilities of its management force. While all outward appearances dictated that the program had been an overwhelming success, senior management wanted to examine the impact of the program in greater detail.

Approach - A study was initiated to investigate the impact of the program on individual manager performance and organizational performance as a whole. Implementing the study involved the design of four custom survey instruments and four randomly selected sample groups. Throughout the year-long project, BRI administered and coordinated all aspects of the undertaking, conducted descriptive and inferential data analysis, and provided a final written report with recommendations and conclusions.

Result - The results of this project have since been used by senior management to streamline and improve subsequent organizational change efforts. In addition, the project has recently been incorporated into organizational change efforts being initiated by the parent company.

Case #2 – Major Telecommunications Provider

Assignment - Upon deregulation, a major long-distance telephone provider went through a number of massive organizational changes in its attempts to become a leaner structure capable of competing against a host of new, aggressive service providers. As they attempted to ready the organization for competition, a gamut of poorly planned changes backfired, causing widespread customer dissatisfaction as well as a multitude of internal problems and issues.

Approach - BRI became involved with a large-scale project which investigated employee productivity and satisfaction, organizational structure and competitiveness, and customer satisfaction.

Result - Overall, this project identified a number of problem areas which enabled executive management to take corrective action.